Introduce yourself, and well get in touch if theres a role that seems like a good match. You reassure customers when delivering product diagnoses and potential solutions. Come eager to listen and learn from your team, your mentors, and your customers. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. They can also help businesses to develop and implement best practices for protecting their data. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Analytical cookies are used to understand how visitors interact with the website. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Salary: Technical Training Specialist in Strathroy (Canada) 2023 You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Come eager to listen and learn from your team, your mentors and your customers. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Sasha Acosta - ONO: Training Specialist | Customer Success - LinkedIn Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Learn more about your EEO rights as an applicant (Opens in a new window) . She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. You maintain composure and customer focus while troubleshooting and solving issues. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. And after you've passed an exam, display your verified digital badge on any professional networking site. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Your work hours will be based on business needs. This cookie is installed by Google Analytics. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. You have excellent time management skills and can make decisions quickly. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. United States Department of Labor. Apple today launched updated professional training and certifications for IT support and management. Get discovered. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Finding the right course should be simple and intuitive. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. When a customer needs assistance, you quickly assess their situation. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apples most important resource, our soul, is our people. A woman in tears came into the store because she had dropped her phone in the water. This cookie is set by GDPR Cookie Consent plugin. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. In this role, you wont be expected to repair hardware. Another perk of working there: Customers love Apple, so my days were often pleasant. Along the way, youll be updating your technical know-how and educating team members about technical issues. Nokia Technical Manager Salaries in Dusseldorf, Germany Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. US-Technical Specialist - Careers at Apple Bing Ads sets this cookie to engage with a user that has previously visited the website. Youre supporting people. The customers can make or break the day which led to many days being . We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Access your favorite topics in a personalized feed while you're on the go. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. You also have the option to opt-out of these cookies. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Take proctored certification exams from your home or office. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apple Introduces New Professional Training Courses and - MacRumors They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . IN-Technical Specialist - Jobs at Apple (IN) Check your badge on Credly for specific expiration dates. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Apple Technical Specialist Resume Example & Writing Guide Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Learn more about your EEO rights as an applicant (Opens in a new window) . Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Ontario Power Generation Technical Training Specialist Salaries in You maintain composure and customer focus while troubleshooting and solving issues. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Thanks to her teams help and extra tech training, she got to know our products inside out. What it's REALLY like to work in an Apple store:You get to work with really creative people. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Get startedand submit your resume. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. About AppleCare service certifications - Apple Support Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. They may also be responsible for providing support to Apple Authorized Service Providers. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more. Apple certification programs - Wikipedia Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. For more details and to apply, visit macadmins.org. Youll need to be flexible with your schedule. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. When a customer needs assistance, you quickly assess their situation. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup.