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It is taking Stubhub about 120 days to process refunds. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. But you money hungry corporates line your pockets and just go on like we owed that money to you. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! FRACK! That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. View Vivid Seats Refund Policy. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. He reportedly paid $120 per ticket. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. "We were only allowed 120 percent credit toward future concerts, not refunds.". Subscribe for full access to The Hollywood Reporter. I want to know what the point of the "protection plan" is that they have? I agree I do not like their return policy. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. These people are entitled to their money back.". When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. I tried transferring through Wells Fargo and they didn't let me transfer. All of our tickets were void, fakes, frauds. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Managing your orders 43. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. them this was wrong and deceitful and did not get off the phone until they refunded my money. StubHub will offer refunds for canceled events but not postponed events. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. It is taking Stubhub about 120 days to process refunds. Did you find it helpful? Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. All Rights Reserved. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. i am not interested in a credit that expires so therefore am requesting my full refund. Read this advice or complain & cry later on.. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! We're not refunding money at this point,'" Cormier said. Called stubhub, no help! So i grabbed 2 tickets ( I checked after they went on sale). I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Analytical cookies are used to understand how visitors interact with the website. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. to see the game on TV? Putting the money back in StubHub's money-back guarantee. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. The cookies is used to store the user consent for the cookies in the category "Necessary". I'm going to contact my credit card to see what my options are. These tickets were not purchased with a coupon. Massachusetts has clear rules on returns and refunds. totalling almost 900.00 in the middle of the night. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. what should I do? >> I PURCHASED TWO TICKETS FOR $390. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Hi Joan. The tickets are wrong ones worth $148 each!! I will be filing a formal complaint and will NEVER use stubhub again. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. StubHub won't refund my money. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. View SeatGeek . You also have the option to opt-out of these cookies. If there is any changes to that, all affected buyers will be notified via email. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". We will process the refund to your original payment method within 5 days. I purchased a Citi field parking pass for Mets opening day. I got a COUPON worth 120% of my original order. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. She said to late sorry. StubHub has the final decision on whether or not you will receive a refund. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. also the card I used to buy them I no longer have. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. while we were at work. i have tried to call several times but have been on hold >3 hours on 2 occasions. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Describe your scenario and include any supporting evidence. Stubhub does not accept returns. About WSJ. How long until my credit card is credited back? Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Wrong seats. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. 01-30-2021 01:41 PM. Paid over $550 for two Hangout festival tickets. You can resell your ticket using either an app or a PC. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Stub Fraud. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Donno what to do. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Announcements have been made but, a plan of action has not been put into play quite yet. Tickets were either never delivered or arrived late. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Bonnie cancelled. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. 4. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. If Adele ends up cancelling you will get a refund. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. However, StubHub offers a refund. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Dworsky says he hopes she'll intervene. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The Hollywood Reporter is a part of Penske Media Corporation. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Can you explain to me how I can still use the credit that I was issued? dont worry you can get your StubHub ticket refund(including any shipping/handling fees). I am traveling today from Mexico to Madridfor what? I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. They said outta luck. I have been attempting to contact you several times regarding ticket order #553613638. The refund will typically process within 5 to 8 business days. Is Beyonces Tour Another Dynamic Ticket Price Mess? Overcharged. Concert was postponed to October and was just canceled. I will be putting a hold on my credit card for the tickets and they can fight me. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. or Did you buy an excessive amount of tickets? I have been trying to reach y'all about a refund. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. I emailed them screen shots proving there was no such disclosure. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. 5. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor.