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If your plans change in advance, you can bring your pick-up time forward by amending your booking. Due to this protection, it cannot be read by any third party. Wisecars falsely advertised vehicles for rental on their website. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. 185. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. You can upgrade your car before you start your trip. Wisecars will not sell or rent any personally identifiable information. Get our top coupon codes directly to your inbox. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. In that case, please contact your bank for additional details. Email Protect your account with two-step authentication If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. If you are involved in an accident, the local police and the Car Rental Company must be contacted. When picking up the car, every driver must present their licence. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you cannot find the confirmation email, please contact us via our website. If this is the case, it will be clearly stated on your voucher. Even a basic insurance. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Verification can help ensure real people write reviews about real companies. In that case, special cancellation terms are presented during booking. Amendments can only be made up to 48 hours before the pick-up time. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. %title% %offer% Tbb. To improve our service and website, we may use small data files known as Cookies. Please note, making a new booking may result in the change of the Car Rental Company. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. This information must be sent via email and give Wisecars the relevant details of the incident. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Here are 8 tips for writing great reviews. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Wisecars employs limited use of cookies for your safety and does not store any personal data. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Trustpilot is assessing this review in accordance with our flagging process. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Please note, under no circumstances is the fuel included in the rental price. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. However, this is not true. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. rj vlemnyt. Please note, we only delete personal data on the request of the individual. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. If not, you will need to purchase the cover at the car rental company counter. DeductibleProtection covers up to EUR 1000 of your deductible. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Even worse, they've created hundreds of fake 'good' reviews to fool people. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. The Car Rental Company must give its consent to repairs and replacements. They may be needed if you wish to make a claim. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. You have a guaranteed booking with us and with one of our trusted premium suppliers. What's Wisecars' cancellation policy? Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Wisecars employs limited use of cookies for your safety and does not store any personal data. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please read carefully the terms of the Car Rental Agreement before signing it. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. All cancellations outside of the aforementioned timeframes will not be refunded. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Experience right now is good only just booked will have to wait to see when I pick up the car. If you require additional drivers, please include them in your booking request. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Wisecars does not take responsibility for partners response times. Wisecars flagged this review for containing harmful or illegal content.Read more. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. It is entirely up to the Car Rental Company whether they decide to do so or not. It said and I'll recap ,"NOTHING more to pay ". 2023 Wisecars. Due to this protection, it cannot be read by any third party. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. It is highly recommended to call the police even for the smallest of damages. That should not even be separate. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. What's Wisecars' cancellation policy? We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. It was very easy to make reservation and booked a rental car in a few minutes. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. All persons driving the vehicle must be in possession of their driving license at all times. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. What's Wisecars' cancellation policy? You will find the telephone number in the Car Rental Agreement. Please keep in mind that any changes that you make to your booking will probably change the rental price. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. No charge will be made for amending your booking before the start of your rental. Never ever use Wisecars. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. 2023 Trustpilot, Inc. All rights reserved. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Your voucher will clearly state the address of your vehicle supplier. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Click on Menu "Subscriptions". Do not cancel your booking with the Car Rental Company directly as additional fees may apply. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Garantljuk, hogy minden rtkels vals. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. All related documentation must be kept if an insurance claim is submitted. If you choose to pay for the service using a credit card, your credit card details are not stored by us. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. We use dedicated people and clever technology to safeguard our platform. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Powered by, We use cookies to give you the best experience. Please keep in mind that inclusions may differ between car rental companies. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . If not, you will need to purchase the cover at the car rental company counter. Wisecars does not store credit card details. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. I had questions about requirements of car insurance. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. 2023 Wisecars. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. There are too much additional insurances taxes etc. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Your browser settings can be set to inform you before receiving a Cookie. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If not, you will need to purchase the cover at the car rental company counter. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Please note, making a new booking may result in the change of the Car Rental Company. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Seamless booking experience and great price compared to all other websites. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Email: cancellations@wisefandi.com Fax: Please note, we only delete personal data on the request of the individual. Dominik B was very helpful and nice.However the site is not the best. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Minimum age requirements on larger cars may also be higher at some locations. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. If you do not agree with any part of them, you must not proceed with your booking. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you do not agree with any part of them, you must not proceed with your booking. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Wisecars is an online vehicle rental broker. Email Protect your account with two-step authentication Send code Your rental credit will expire after 2 years. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Expired or provisional licences will not be accepted. You can also find this information on the confirmation voucher. I booked a rental car in Germany and had a flight get delayed that was going to make me late. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please read the following to know what is included/excluded in our coverage offers. 2023 Wisecars. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. All rights reserved. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Wisecars (collectively we, our, and us) is an international vehicle rental broker. In most locations, the minimum renting age is 21 years. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. We can accept no further responsibility when there is no out-of-hours service available. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Please note, it is your responsibility to provide all the above-mentioned documents. Wisecars will process your cancellation refunds in 7 days. Wisecars will not sell or rent any personally identifiable information. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Keep copies of all relevant documentation you are asked to complete. In such circumstances, we will cancel your booking with no liability whatsoever. Wisecars does not take responsibility for partners response times. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. 1 year ago. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. There might be differences based on offers. We will send you your rental voucher 48 hours before your pick-up time. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. In most locations, the minimum renting age is 21 years.