Frankfort Funeral Home, Orange County, Florida Tree Ordinance, Auto Choice Moundsville, Articles R

Where appropriate, well also take steps to prevent the situation from happening again. Of course, she did not reply to me yet! Absolutely unacceptable behavior. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! If you refuse to pay their bogus invoices they will send you to collections. We may have received incorrect data. Its an automated process. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. 9. If you need further help, pleasespeak with our team member who is already in touch with you. * All prices shown are valid at the time of inquiry, based on 24-month contracts. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Prices are subject to change and will vary depending on the specifically selected products and services. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Kind regards, Lorraine BruleGlobal Customer Service at Regus. For clarity, you were also charged a retainer top up. I am a small business and cannot afford any of this. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Thank you, Lorraine Brule Global Customer Service at Regus. Because Regus prefers to hold that retainer as leverage over you. * All prices shown are valid at the time of inquiry, based on 24-month contracts. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Where appropriate, well also take steps to prevent the situation from happening again. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. same goes with debt collector from malaysia that emailed me abt 3 months ago. Briana got my call. This review was chosen algorithmically as the most valued customer feedback. They still continue to send invoices with no one responsible to be there to answer. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. I sent an email to Briana and asked how my process going on? Please advise what can we do to get back our retainer refund? truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Contact the organizer to request a refund. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. this is absolutely gross and scam. I called Regus account desk and Dom S. got my call. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. We ask all our customers to add an automated payment method to their account. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Receptionist only can communicate by email, even for the most important things for your business. Avoid at all costs. It took almost 2 months. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Best, Lorraine Brule Global Customer Service at Regus. It is clean and smart and well organised. Log in to access all our services and products Email. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Originally, total costs 20k THB, but end up with 50k THB. This will ensure the agreement ends at the current final date and will not renew further. Customer service is simply poor. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. This is really bad customer service. And whatever the future brings, were able to handle that too. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Hard revenue focused. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. I already enter my bank information twice. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! October 6 Need to find a different location? Office staff are always friendly. We also ensure all reviews are published without moderation. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. They would not remove the items that I didn't want. Requesting your retainer refund is very easy: simply log into your online account (i.e. Helpful (1) Alice C. on 9/22/20 If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). I still didn't get my retainer back. Thank you! The company left an official comment to this complaint. I asked a receptionist to help my issue to the Regus help desk. It goes against our guidelines to offer incentives for reviews. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Your satisfaction is very important. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Please remember that the retainer is refundable at the end of your agreement. I would like to help you further in this matter but haven't been able to identify your account. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Changes in an organization are about more than just policies. According to its policy, the retainer took 30 days to get back to the tenant. I will be taking legal action if this is not returned within 28 days (31/03/2023). Here is my summary to strive for a refund of the retainer. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Find event and ticket information. Repeated attempts to contact Customer Service have been blown off or ignored completely. Regards, Sandra Melody Head of Customer Services Unacceptable billing practices. International Association of Better Business Bureaus. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. You should receive your refund within 30 days after your agreement end date. All rights reserved. Here are 8 tips for writing great reviews. If you have a helpdesk contact, we would expect a 24hours reply. Originally, total costs 20k THB, but end up with 50k THB. I was a customer with a licensing agreement set to expire on December 31, 2022. I really thought that this company would be a good option for expanding our business. 25% off. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. October 23 I am so frustrated. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. And we have the solutions to help you work this way. Hi Stephen, Requesting to have your retainer refund is an easy process. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. The complaint has been investigated and resolved to the customers satisfaction. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Share your photos and videos with others to prove the truth of your words. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Lease period: April and May 2018 That exception is made on the understanding that an additional service retainer is payable. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. It is clean and smart and well organised. For a break between calls, browse the development's many shops and restaurants, or explore the . I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Appreciate your immediate reply. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. It won't go in any direction! Were clear about this from day one. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Regus flagged this review for containing harmful or illegal content.Read more. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Work wherever you need to with flexible access to our global network of workspaces. Its an automated process. Build an instant presence wherever you need to be, at prime business locations. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. 3. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Access our global network of workspaces and business lounges as often as you need. I have been renting an office space at Regus in Kings Hill for over 12m now. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. That exception is made on the understanding that an additional service retainer is payable. We appreciate your business. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. With whom I spoke until now? At the end of your contract, they will automatically renew you without a signature and without consent. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. But change is necessary and you as a change manager will be expected to lead from the front. Get help. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Become better managers and business leaders by achieving optimal personal and business performance. Get Regus can be contacted at (262) 832-3700. What a ridiculous it is! Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. There is non existent customer service department. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount.