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One recent example was when we had a kitchen fire in my previous place of employment. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. "I had zero unexcused absences last year. As the Shift Leader, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed. Then, share how you approached management to express your team's needs and why you felt this would result in a negative response. | Privacy Policy, Restaurant Service and Kitchen Team (2036), Panda Restaurant Group, Inc. participates in E-Verify. Associate discounts for many brands Panda Express was updated by Rachelle Enns on May 26th, 2018. We're committed to being your source for expert career guidance. On a scale of 1-10, how skilled are you in communication? You will gain valuable skills managing store operations and leading the team during the shift. Module 1 Panda Express PIC Test. Did training take place in person, virtually, or through both avenues? I am seeking a workplace environment that is collaborative and positive and this role seems like a perfect fit. The estimated total pay for a Shift Leader at Panda Express is $31,666 per year. ", "I am actively enrolled in school working on my Bachelor's Degree in business management to help further my career.". ", "When I was a hostess in my last position, one of our servers called in sick at the last minute on a busy Saturday night. Use this question as an opportunity to share an example of a time when you shared honest feedback in a way that helped a team member improve or helped a team handle a project or meet a goal. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. When the manager is not present, you'll be . ", "I take public transit; however, I find it to be very reliable. Building a conversational environment for our team & listen. Create a safe and empowering conversational enviroment for team panda to listen, appriciate, and challenge each other by bringing our vision alive and in action. Have a second read of the job description and find theskills and experience required for the position. Example: I am an avid sports fan who loves spending time with my family. Consider using a specific example that demonstrates that you are able to react swiftly when needed to resolve an issue and achieve a positive outcome. We like the sound of that. 4.guest reciept You can make your answer more memorable by being more specific. Learn. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs. What type of role would you want to gain in the future? The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Created by. This sounds like an example you can expand on. On-Going Career & Leadership Development As a Shift Lead, you gain a diverse range of skills to develop yourself and others. 11/10/2022. My co-workers didn't like being called out, but eventually, they came around. ", "I understand that setbacks happen from time to time. Save my name, email, and website in this browser for the next time I comment. Any experience welcomed Job Description. 8 1 working toilet 1. bank desposit daily If you could choose the focus of your training, what would you pick? (2) Read her letter below. It also allows you to see how they present themselves in front of others. Medium: 3 sides 3 entrees, serves 18-22 Finally, talk about the outcome you achieved. The trick is to try to look at the situation from their perspective and respond accordingly.". ", "If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research. This question can help interviewers understand your experience with the equipment used in a kitchen. 95 terms. Shift Leader Panda Express CA&C Mar 2019 - Present 4 years. Also, what types of career growth opportunities would follow this position? If there is a reason you believe you require an accommodation, please reach out to Human Resources. Additionally, the successful candidate must be able to work flexible hours, including nights and weekends. I am highly trained in hospitality and am a very attentive individual. To be considered for the position of Shift Leader at Panda Express, applicants must have a high school diploma or equivalent. All Rights Reserved, Panda Restaurant Group, Inc. is an Equal Employment Opportunity Employer. If you are strong in communication, presentation and have the right experience for the job, then apply for the position of Shift Leader at Panda Express today! The interviewer wants to see you have ambition and goals, but they also want to see you are the right fit for the restaurant industry. Panda Express. Terms in this set (34) Pandas Mission. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. ", "Yes. 5007 Total Views. For example, if you're interested in a particular training program or leadership development opportunity you could ask a question to gain more insight into program specifics. What about this position is the most important? ", "I would say about a 9. "In my last position, I trained new hires on how to use our applicant tracking system. Lead and motivate a team of associates to ensure that all customer orders are prepared accurately, quickly, and with the highest quality standards, Ensure that all food safety protocols are followed in accordance with company policies and local health regulations, Monitor and maintain inventory levels, ensuring that all products are stored properly and rotated according to established guidelines, Train new employees on proper procedures for preparing food, operating equipment, and providing excellent customer service, Maintain a clean and organized work environment, including floors, counters, shelves, and storage areas, Assist customers with their orders, answering questions about menu items and making recommendations as needed, Handle cash transactions accurately and efficiently, balancing the register at the end of each shift, Resolve customer complaints or concerns in a professional manner, Monitor employee performance and provide feedback and coaching when necessary, Prepare daily reports and submit them to management, Develop and implement strategies to increase sales and profitability, Participate in weekly meetings with other shift leaders to discuss operational issues and opportunities. Created by. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated. Know Your Worth. Shift Leaders typically work 40 hours per week, with shifts ranging from early morning to late evening. If you have no experience operating kitchen equipment, explain what type of equipment youve operated and how its similar to the equipment used at Panda Express. That's so great to hear! Talk to the interviewer about your thoughts on honesty in the workplace. Draw on your references or examples of a time when you went over and above for a customer. You can also share the specific skills you use or steps you take to handle a difficult customer with professionalism and empathy by remaining calm, actively listening as they speak to understand the customer's need, and adapting in order to find a solution. When answering, make sure to mention how much experience you have working with money and emphasize any relevant skills or certifications you may have. Prefer some Operations experience, Food Safety: Based on 1 salaries posted anonymously by Panda Express Shift Leader employees in Columbia. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. I can see where you're headed! Sign up. Use the following interjections with commas or I Would like to be part of team that encourages employees to reach their potential and makes them feel like valued employees. . They will want to hire someone who is interested in their product so you can also prove you like Panda Express by liking them on Facebook and, if possible, stating a product or a special they had on their Facebook page. Full-Time. Full-time. Shift Leader Panda Express. "Thank you for asking - I do have a few questions. I see that you mention ABC and XYZ in your job posting. As a shift leader, you may be responsible for scheduling employees and ensuring that the restaurant has enough staff to operate efficiently. However, you can make it more unique to you by talking about the cultural values or company offerings that make you feel like a valued employee such as welcoming employee feedback and ideas, rewarding excellent performance with incentives/recognition, or providing tuition assistance, advanced training, or leadership development programs that help employees grow. Have you ever had to take on a task or a role that you felt was over your experience level? When I was working as a server at my last job, we had a lot of customers come through our restaurant every day. Average salary for Panda Express Shift Leader in Austin: $36,820. Created by. izzy_garza. Additionally, the company may offer bonuses or other incentives to employees based on performance. I would love to end up in a supervisory role later in my career. Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. This is also best answered by sharing an example of a time when you assessed a problem, worked to resolve it, achieved a positive outcome, and then addressed the root cause to prevent the issue from recurring. * Associates not washing their hands in between tasks, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Edge Reading, Writing and Language: Level C, David W. Moore, Deborah Short, Michael W. Smith. Good job! 7.keep safe closed You can strengthen your answer further by talking about how your degree will benefit your career path. Applicants to the Panda Leaders Scholarship Program must: Positions: Be full-time Panda Restaurant associates, in the position of Shift Leader, Training Leader, General Manager, Assistant Manager, Chef, Cook, Multi-Unit Manager or Support Center Associate (up to P3 level.) (1) Katrina wrote her cellular phone service provider a letter. Free meals while working at Panda ", "I have been a part of the interviewing and on-boarding team in numerous organizations. Example: Ive worked in food service for over five years now, so Im quite comfortable with handling money. 401K with company match I am excited to take on a team lead role again. ", "My verbal communication skills are strong; however, I would say that my written communication skills are not as strong. Your answer illustrates that you are a reliable employee that shows up and doesn't miss work. I am comfortable with these types of tasks. When I face a difficult customer, I find that it is usually due to a breakdown in communication. Tell about the Action you took to overcome a challenge and complete the task. Recommended textbook solutions. 11 no rodents (6) I am unable to send or receive calls from my home or neighborhood. Heres another example: I worked at a fast-food chain in my last job. If you have experience leading a team, describe what made you successful in that role. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. It's also important for you to share about a time when your ability to follow directions and listen to leaders helped your team achieve success. You've answered in a way that shows your desire to help your team while also meeting customer needs. What would your previous boss say about you? NAF 3-Year Summer Internship @ UC Berkeley (2019-2021) Activity. Be recognized as a world leader in people & development to be loved by our guests. I feel this experience prepared me for a leadership role. "I have taken Food Safety Level I, II and III. | Privacy Policy, Restaurant Service and Kitchen Team (1092), Panda Restaurant Group, Inc. participates in E-Verify. It would help if you did not deny you have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard and neglect my friends and family). You will gain hands on experience in cooking and preparing Panda favorites for our guests. About This Job. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. This research is also helpful because many companies will post their new openings using their social media platforms. Regarding Panda's culture and people using questions from the training evaluation set. Panda Express Shift Leaders work in a fast-paced, customer-oriented environment. standingeagle1. (12) I need that cash! That is where I find out about new entrees being offered and also recently about the scam post on Facebook.". Great Compensation Package and Bonus Opportunity. Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Paid Training to prepare you for success In that case, I will do what it takes to protect the company's reputation. "If I could further my education in any way I would choose to expand my knowledge in training a variety of Asian kitchen and cooking techniques. 2036-West Division & State Hwy 15 PX, Saint Cloud, MINNESOTA, UNITED STATES, 2017 Panda Restaurant Group. . Supervise other associates to ensure the store is running smoothly and effectively . Panda Express specializes in American Chinese cuisine and offers chicken, beef, shrimp, and regional entrees. 53 terms. I think that it is important to give back to your community, whenever possible. As a shift leader, it is essential to understand how to create and maintain high performing teams that can work together efficiently and effectively. My supervisor and co-workers will attest to my clear and concise communication skills. - What is the company's primary goal for this position in the next 12 months? I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness. Training: As a shift leader, youre responsible for training new employees and ensuring that all employees are following the companys standards. The average salary for a Shift Leader is $32,888 per year in United States, which is 3% higher than the average Panda Express salary of $31,797 per year for this job. Everyone handles the stress and disappointment of setbacks differently. Great Compensation Package and Bonus Opportunity Demonstrate that you are confident and able to react swiftly when the need arises. How would you measure my success and what could I do to meet your expectations? Discuss how this position stands out to you over any others. You're wanted here: I will often get a group of employees together and work out a game plan on how to accomplish the goals. 5. closed register drawer 6 sanitizer is available 200-300ppm Well done. . For example, if the company provides tuition assistance, advanced training, or leadership development programs talk about how those are long-term investments in employee and company success. Here are three trends influencing how Panda Express Shift Leader employees work.