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If you stop pedalling then the bike will also come to a stop. Error in the Error Database System. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings. Please let me know how to get around these problems, Hi I have recently bought an Orbea 20M and have tried many times to open an account but I just cant seem to manage it it just keeps say that I dont have internet connection when I no I have or it just says its has a problem , can you please help me, many thanks Peter, My wife has trouble working out which power level she is in on her Ribble. New component detected not associated to this eBike system. Have you any clue what a 68h code might be? Yes, the battery is removable through the bottom bracket and the motor is also easy to replace. The display itself is used to indicate the selected power level, available battery level, and more. Health Heart rate monitor - Pairs your heart rate monitor to your phone Override recommended MHR (max heart rate) Sends you a notification based on what you set your max heart rate to be Enable auto assist - super cool! Solution: Try reconnecting the plugs while checking that none of the pins is bent and everything is connected correctly. If the system locks, please restart the eBike System. Also the PAS wont kick in on level 4 or 5 The top-tube mounted button indicates battery life at a glance via a simple traffic light system. 204. Connect the bicycle to the Dealer APP and check the battery voltage. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. If this persists, consider replacing the controller. Can I ride faster than 15mph? I have a new hub kit and the first time l switched the display on it threw up an 8h code. https://www.ebikemotion.com/web/error-codes-reference/, https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. Avoid large power demands while this error is active to prevent deterioration. However, if you feel that these pre-sets are not quite to your liking and you are reasonably tech-savvy, you can also customise the power that each level offers. Devices that are Ant+ only are NOT supported. Power supply problem in the HMI bus. I need to update this post. If the problem persists, contact your eBike dealer. Contact us for further assistance. Why not take on the Five Ferries Island Hopping Challenge like Jane. Contact us for further assistance. If the error persists, disconnect the accessory. Error code 10 indicates that hall sensor connector is not connected properly. Each setting offers between 30% and 100% of a set percentage of the total power output. Have you tried the recommendation of charging it for a while? There is also a Custom mode, but Im ignoring that for now. Read her story here. Try to restart the engine. To do this, we needed to consider carefully which propulsion system was best suited to helping us achieve this goal. The beauty of this system is that you are fully in control of how much assistance is offered at all times. Charge the battery within the appropriate temperature ranges. Swipe top to bottom to switch between battery watt-hours remain on the battery and the weather forecast. If you are getting error code 08 (throttle issue) first check throttle connection carefully. I havent ridden it at all so is there a faulty sensor in the hub? Is the amount of assistance supplied by each individual assistance level configurable? One of the key functions of the app for e-bikes is fault diagnosis. Its on a dual motor e cells super monarch. I can confirm the firmware update fixed this. Select the Pulsometer option and follow the instructions. Remember, if youre unable to rectify any error, always contact your authorized dealer rather than doing guess works with no fruitful outcome. When connected to the bike it charges the main battery when assistance is not being provided. Sounds like a need to make a third trip back to Evans to see if they can update the firmware. I created this site, eBikeBuster, to guide people, who are new to an e-bike and dont have proper knowledge about its tools, accessories, and maintenance. First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Confirm if all pins on the plug are straight and get rid of any silicone interference on the connection area. Please reduce the demand. How do you then select an assistance level? The temperature sensor of the controller has been damaged or disconnected. Check that the charger is in good condition. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Leave the battery connected to the charger for 2 hours after the charge ends to balance the cells. In this case your accessory exceeds the specifications of our output. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. The lightest range of e-bikes currently available today. Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. 0000002237 00000 n Then, of course, you have to consider how the battery is mounted. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? It will show electric bike error code 3. I just had it on charge the entire night and went to check now in the morning and still the same error. If the hall sensor is loose or has silicone interferences blocking its connection from the controller to the motor core, then this error is likely to appear. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. False battery polarization. Check the wires of the pedaling sensor (PAS) and Motor Sensor. Switch your electric bike off and wait for 10 seconds. Instead, a port located just above the bottom bracket provides easy access to charge the battery. Ebike.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Common Electric Bike Error Codes and Solutions, Electric Bike Error Codes List and Description, When the hall sensor is loose or blocked by silicone residue. Think of it as a built-in Google Maps. Using an incorrect battery voltage will cause it not to function correctly or go into sleep mode. It's important to note that you can't raise the assistance of each power setting beyond 100% nor drop it below 30%. Put it on charge and linked the app and it reported error 201. Treadwell Neo How To Videos 25 pts. Hello, this is Evan Larry. According to Yamaha ebike error codes, speed sensor error is displayed as error code A5, while torque sensor error displays error code 38. Simply contact us, quote the code, and we can check to see what this refers to and how we can resolve the issue. Too high current voltage to a battery pack. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. Select a point to choose it as your selected destination, Bike Connection status to EBM: indicated connection status to Engine Maps. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. the bike is switched on and you are in close proximity to it. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. I have replaced the throttle thinking that was the issue as the throttle never returned to the beginning position without me having to put it there manually. It happens when the motor cable is disconnected. What is the life expectancy of the battery? Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. This issue leads to wear and tear. Upon opening the app you will then be asked to enter your email address and password. The best practice is to use the manufacturer-recommended battery. Switch off the eBike System. We would encourage you to try all three out and see which works for various terrain. These errors may affect the electrical system of the bike. Check the motor and peddling sensor cables. If the battery prongs are not lined up correctly, the electrical circuit wont be complete. Press J to jump to the feed. thanks for checking out our blog post about the Orbea Gain. An optional range extender is also available which can be charged away from the bike. With your e-bike purchase, you have the option to link to the MAHLE SmartBike Systems companion app. White means it is at full capacity; progressing down through Green, Amber and Red to indicate a maximum of 25% remaining. A high-temperature error will display as electric bike error code 10. I went the "suggested way" and am waiting for a new charger. Salt Lake City, UT 84105 Multiple points of interest can be added to one route, making errands or pit stops a total breeze. This thing works wonderfully. I am delighted with the machine super fit. Elizabeth Davis. Will be returning it to the dealer tomorrow. If the problem persists, contact your eBike dealer. Reduce power demand and restart the bike. Clicking on the stopwatch icon opens up the activities section of the app. Update files are available for remote repair, please contact CSG warranty. Written by Alvin Holbrook, on March 03, 2021. Kel Walker, Hi Alvin, I never got an email and I can create an account. Enable auto pause - pauses in the same way as your GPS cycling computer stops. Ray Therefore the throttle will have the same speed level/grade limit set on the PAS. Fatal Error. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. Can you please explain if I am missing something here? This video above details how to set up the Ebikemotion app, pair it to your bicycle, and basic overview of how to navigate the app. For instance, if it is a less challenging climb, you may not need maximum assistance. Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. Sounds like only a problem with the app, and nothing to do with the battery or drive system. Also, the released dust particles from the brake levers can cause speed sensor error. Contact your eBike dealer. If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. What should I do if my treadmill is slipping? Perhaps the best feature of the Navigation function is the ability to add waypoints. 0000001809 00000 n you have Bluetooth enabled on your phone. Not really sure what else to suggest here if there are no codes shown off. The speed sensor should be screwed into the motor lead plug fully. The app is compatible with all of the e-bikes in our range. The button is used to: Left: Top tube mounted control unit. (435) 214-7287 Ive luckily have not had any issues. Regards, The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected. Some errors may have more or less similar solutions. Sunday: Closed, 1352 White Pine Canyon Rd Bosch Active Line 25kph Drive Unit Manual. Replacing the controller may solve the issue. Red triangle with a message but I cannot read it because of my eyesight is poor up close. We showed the basic electric bike error codes, which can help you to get the exact issue. If the voltage value does not increase, check the connection and try another charger. Quick Neo SL 50 pts. Do I need to pedal to ride this bike? I get a message no internet connection or I get there is an error but it doesnt tell me what the error is and it also gives me a message to check for an email to finish the registration. Red triangle with a message but I cannot read it because of my eyesight is poor up close. The link above does not show all the error codes, at least not the one I got which is 201. Click the owl icon to create an account if you don't have one already. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. It could be due to an improper connection between the controller and the display, causing it not to receive critical information; electric bike error code 30. Open the settings menu. The ebikemotion ones are inordinately expensive at 549 . What is it? So, lets find out the common errors and their codes. Ebikemotion Support Section Videos listed below require a Cycling Prophet account Click the owl icon to create an account if you don't have one already Introduction To Ebikemotion 50 pts. Yes, by default each motor map is set to 100%. If the IWOC button stays white only, my first instinct is to connect the bike to the Ebikemotion app. Even though getting error codes can be any riders nightmare, they are bound to appear anyway. It occurs due to the excessive current from the battery pack. The battery has a life expectancy of around 500 charge cycles. (801) 364-0344 Bypassing the motor cable, plug connection with the controller into the motor. So long story short I am getting a motor sensor error when I try to use my throttle. Every error code outlines different issues with the bike. 2014/15 Easy Motion Evo City Error Code 12, EBike sensor battery low warning on M20 Gain. endstream endobj 108 0 obj <>>> endobj 109 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 419.528 595.276]/Type/Page>> endobj 110 0 obj <> endobj 111 0 obj <> endobj 112 0 obj [/ICCBased 118 0 R] endobj 113 0 obj <> endobj 114 0 obj <> endobj 115 0 obj <>stream If you have a waterproof kit then push the connectors in all the way in order to ensure contact and prevent any water getting through. The optional range extender is supplied with its own bottle cage-style bracket. Bosch Performance Line 25kph Drive Unit Manual. To do so you would have to remove the bottom bracket and crankset. The new external battery kits to install on any bike that has the Ebikemotion X35 motor system. Where complex systems like BMS, electric controllers are involved, error codes are helpful to understand the issue. At this time, you should open the eBike app from your smartphone and can get the detailed error description. If you've not heard of MAHLE before, they are pioneers in the use of environmentally friendly and energy-efficient technology in the motor industry. So for any one running into this problem I might have fixed the issue. H\n0E Check point is in good condition. Solution: Perform a software update or reinstall the software to rectify the product line, reboot the system. But, what was it about this particular system that made us choose it over the others? Hi, If the system locks, reduce the demand and restart the bike. If the problem persists, contact your eBike dealer. 0000003701 00000 n And Error code 07 does not always indicate a hub motor problem. How electricity flow in an electric bike works. I am trying to understand the relationship between Cycling Modes and Assistance levels. Contact your eBike dealer. What electronic drive system does it use? Hello dubman. That voltage should match your battery. Check your battery voltage. Learn more at Call2Recycle. Update files are available for remote repair, please contact CSG warranty. Well, let's say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. Maps and Navigation Voice Navigation Advices - Turns on vocalized turn by turn navigation Show compass - displays a compass in the main page over the map section Map style - allows you to set it to Daytime (white background), Nighttime (black background), Outdoor (daytime brightness, additional colors), and Auto, which changes between the three settings based on your location. All Ribble e-bikes are fitted with the Iwoc button on the top tube. To turn the system on, short press the button and the LEDs will illuminate. This wrong tendency will lead the throttle abnormality to break or damage. Bosch HMI & Drive Unit Manual. Motor hall signal error can also occur due to inaccuracy between motor and controller. Problem is in the power supply sensor. First-time users receive five free maps for three months. Did we choose a hub-mounted motor or a bottom bracket drive motor? Never hurts to have 2, but is it really a firmware issue? Or you could select the Custom option and set each assistance level to exactly how you prefer it. He had engineering degrees in Bachelors and Masters. Connect the bicycle to the Dealer APP and check the battery temperature. Getting error messages can be annoying at times because it means Something is not working right. Solution: Try unplugging and replugging back the throttle cable, checking the pins are in line for a proper connection and are not bent. If there is no change, check the connection or try a different charger. If pressed again the unit will vibrate twice to let you know that no assistance is being offered. After google searching some I found a site that is not Orbea which explain this code as "Active balancing circuit" and told me to "Allow to charge until the error disappears (around 3 hours). One charge cycle is equal to charging the battery from 0 to 100% once, 80-100% 5 times or 25 to 100% 3 times. Current sensor of the controller becomes damaged or disconnected. Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. An incorrect battery used on the bike shows. Codes d'erreur Bosch Le Bosch Performance CX est le moteur eMTB le plus utilis sur le march. Also, when the software encounters and the connection interrupted. Sunday: Closed. Restart the eBike System. Features SmartForm C2 Alloy frame and a full carbon fork are a lightweight yet durable combo Shimano GRX 400/600 drivetrain and hydraulic disc brakes offer excellent on- and off-road performance Download the Ebikemotion app, available on the Apple App Store or Google Play Store. Ensure none of the pins is bent and are all in line with the arrows. This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. Saturday: 10am5pm Make sure that the brake lever is not pulled back and that the cut off switch is not engaged. It's a tendency practiced by many riders. Can I alter the assistance levels provided by the motor system? do NOT contact me with unsolicited services or offers. TuesFri: 10am6pm Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. Just what sets these award-winning bikes apart from the rest? Everything is plugged up. If the problem persists, contact your eBike dealer. So, before we go for the electric bike error codes here are some general tips to solve these common problems. Firstly, you will need to download the app from the Apple Store or Google Play Store for Android. If you need advice on compatible belts please contact us. Check the motor wire connection. The chief editor of this site, eBikeBuster. After completing my graduation in mechanical engineering, I worked for a renowned e-bike manufacturing company as a technician. If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. 0000030681 00000 n BEFORE you click the link, please ensure the following; Remember to power up the bike BEFORE opening the app! Its a tendency practiced by many riders. 2. Users can select a point on the map and either add it as a midpoint to your route or as your final destination. Of course, using a lower level of assistance or being judicious with the max assistance results in more range. I guess now I will try to take it to a dealer for an update such a shame a bike at this price point has such issues. So, having decided on the hub drive motor, one system stood out above all others. Solution: Turn off the ebike and remove the battery. He swapped out the mechanical rim brakes to hydraulic mt 200 disc brakes. I bought a Cannondale Treadwell ebike from Evans Cycles and right out of the box the bike didn't work, pink flashing light. JavaScript is disabled. Please install the specific Battery Pack for your eBike System. E-Drive system: Mahle Motor Hub drive 40Nm . Is there a site to buy parts for MZZK E Bikes? Contact your eBike dealer. The three power assistance levels are pre-set to offer you a set amount of power at each level. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. Monday: Closed Speed or Torque Sensor Error The speed or torque sensor errors can get some errors as they have been overused. Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. Error in the communication with the Battery Pack. Battery pack sensors are damaged. Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. 'How to operate Ribble e-bikes' is a step by step guide to getting your new Ribble e-bike up and running. Read caring for your electric bike to find our top tips for maximising battery life. Common ebike errors may include: This error occurs when a throttle cable is damaged or loose. Pink - If the LED displays a solid pink colour, this means that the system has entered 'safe' mode. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. 0000030299 00000 n Turning your smartphone into the ultimate cycle computer that includes the following functions. Did the same thing you suggested here and it's back to normal. To turn off power assistance, simply double press the button to cycle through the green, amber and red assistance levels and release the button once it flashes white. Charge the battery within the appropriate temperature ranges. Stop charging and allow system to rest for 30 minutes with bicycle turned off. How can I display the current power level on her iPhone in the companion app? Then I wouldn't be too concerned. You can try a different controller if you have one or ask for a replacement from the supplier. Letting you keep track of everything from charge status to training data and performance analysis. I used it all year without issue and then sometime during the winter months of feb until now it stopped working. But you should be able to fix common and minor faults in no time by following the guides above. Bosch Intuvia Owner's Manual.