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Online and mobile check-in. Benefits include lounge access, priority check-in and extra baggage allowance. If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz.
You can often make changes to your booking online. You must provide an email address to register for an online Airpoints account. Auckland, New Zealand. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. To reset your password, submit your username or your email address below. You can also used them to pay for rental cars, holidays, wine and Koru membership. You can use AirpointsDollars to pay for Koru membership. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Find out more about claiming missing points. This varies and can be quite random. To reset your password, enter your username and email address and click Send. You can earn AirpointsDollars in the air and on the ground. Lucky for you, we have a few ways to get in touch. https://ib.airnewzealandcreditcard.co.nz/login. If you believe your credit card is compromised, contact your bank immediately. To reset your password, submit your username or your email address below. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. }
Air New Zealand Internet Banking. Digital Airpoints cards. Elite and Gold members have the exclusive right to gift rewards to nominated people. Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. (AirNewZealand reference numbers end in "H".). If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. I forgot the password for my Airpoints account, how do I reset it? Missed out on AirpointsDollars? Do update your password regularly. Over 2,700 flights are booked daily with the help of Airpoints. Why should I register? The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. To save you waiting, our Oscar the chatbotmay be able to assist. Status Points add up to make you eligible for Silver, Gold or Elite tier status. The family name used for the original booking. You can click on the button to see a calendar with the exact days when the next best prices is available. If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. How can I find out when flights from my city are on sale? Then login and set up your Watchlist to be notified when deals go live. What happens if I fail to complete the email and mobile verification process? When do international fares go on sale? If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. All you need is your six character booking reference ending in "H". What should I do? What can I do? How do I update my details? Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Just because a website starts with https does not mean it's safe. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Can I purchase additional AirNewZealand lounge Guest Passes? If you have forgotten your password, resetting it online is easy - click here to start our online password help service. If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. Visit www.hsbc.com.au or call 1 300 30 8 880. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. You can then set up your email preferences so you can start receiving grabaseat emails. Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. Please note we are not reissuing Airpoints cards now. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. and he will do his best to retrieve it for you. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate. How can I update my personal information and contact details for Airpoints? For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. New deals go on sale every day and they are available any time from midnight. Pro-tip: For the best Oscar experience,sign in to the website first. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. No, we will only send you grabaseat emails. With four different Airpoints credit cards, there is a card to suit you. . If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Offer is limited to new applicants only. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. Do keep your account and contact details up to date. No. Can I transfer my AirpointsDollars to another member's account? Tasman. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Avisworld.com is a Car Rentals website . Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. Check your balance, special offers and more. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Do update your password regularly. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. Can I purchase additional AirNewZealand lounge Guest Passes? Learn more about multi-factor authentication. Prices are per person, child discounts do not apply. You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. Don't share your credit card information with unknown online requests or websites. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. .content.header-bottom {
Loyalty programme product innovation and optimisation. It may take a little longer than usual to get back to you. What should I do? To reset your, , enter your username and email address and click Send. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. I've lost my Airpoints card, or it's been stolen. Can I use AirNewZealand credit at the Airpoints Store? How do I update my name, account details and date of birth within my Airpoints account or Koru membership? Then you can spend your Airpoints Dollars on flights and OneUp upgrades. As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. What happens to my AirpointsDollars if I move away from Australia? Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. or combination of words that is easy for you to remember, but difficult for someone else to guess. display: -webkit-box;
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See the Elite Airpoints Dollar upgrade chart. Pro-tip: For the best Oscar experience,sign in to the website first. This should also be the same name that's on your current passport. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Anyone can join and membership is free. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. You must be able to send us evidence of the correct or new name so that we can update it. Remember, always use unique passwords or passphrases for online sites and services to keep them safe and to minimise any risk to you if one account is breached. Here are some suggestions to fix the problem. I'm registered for grabaseat alerts but I'm not receiving them. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. display: -moz-box;
Air New Zealand Privacy & Security Policy. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. Discover the possibilities for yourself and be rewarded for the things you do every day. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. No, AirpointsDollars can only be earned, not purchased. height: 40px;
AirNewZealand lounge passes are not available for purchase. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . .content.header-bottom p {
We'll find out what happened, and credit your Airpoints account if your claim is successful. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. Your password or passphrase should not contain yourAirpoints number, username, or email address. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. You will need your booking reference and the last name on the booking. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. How do I complete the email and mobile verification process? I'm already an Airpoints member - do I need to register again? There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. The same applies if you are a Koru member. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. For more information and terms and conditions please visit the AirNewZealand Shairpoints page. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. AirNewZealand will never ask you for your password on the phone or in an email. You can unsubscribe at any time. }
Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. Online booking help. .content.header-bottom {
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If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. What happens if I do not have access to a registered mobile or email address? If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. An Air New. Please report it to us. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Is it possible to have a joint Airpoints account? If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. }
Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. }
What to do if you travel under a different name }
With four different Airpoints credit cards, there is a card to suit you. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Log in and start again by selecting your email preferences and re-saving. $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. Inflight Wi-Fi. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. The name on your Airpoints or Koru account must always match the name on your current passport. Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. Lending criteria, terms, fees and conditions apply. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. If you have your Airpoints number and password. display: -webkit-flex;
The airline says one of its Star Alliance partners has been impacted by a security data. Getaway packages. Offers available to new , approved HSBC credit cardholders. width: 33.3333%;
-->, See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. You will need your booking reference and the last name on the booking. I was in the middle of booking but the ticket sold why did this happen? Compare and book leading operators from taxis and shuttles to limousines and helicopters. Visit airnewzealand.co.nz/koru for details. TTY users phone 133 677 then ask for 1800 132 476. It's possible your missing AirpointsDollars and Status Points are still being processed. .content.header-bottom .usp-content {
* Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. 4. It's easy to change your personal information. How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. More on managing your account Last Updated: 2021-10-06 11:45:03 This varies week to week, but there are often several thousand seats available. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. . Airpoints number, username, or email address. This is a security feature to protect your account. and he will do his best to retrieve it for you. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. display: -moz-flex;
Is the email and mobile verification process mandatory? If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. E2E development and execution of direct marketing strategies . Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. It should be considered the best indication of price. Your bank will have their own internal processes to manage account fraud. See the list of FFPs of participating Star Alliance member airlines. Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS font-size: 0.875rem;
What should I do? The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? Learn about the Airpoints programme. Interest rates are valid at the time of publication and are subject to change. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. Just ask "What is my credit balance?" Your Airpoints number if you have an Airpoints related enquiry. Seats are strictly limited - see the online 'counter' for the number of seats left. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. You can also purchase a Star Alliance upgrade using AirpointsDollars. For further information, or to apply now, visit Westpac or call 0800 888 111. In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. I've forgotten the password and/or username I made up when I registered online. Airpoints Terms and Conditions apply. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. display: block;
More about Koru. border-bottom: 1px solid #e5e5e5;
Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. You must always gift a whole reward. Once your password is compromised on one site it could be used on others. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. Image courtesy of airnewzealand.com. If you have forgotten your username, click here to request it to be emailed to you. Why do certain services or transactions require authorisation using multi-factor authentication or a one-time PIN? You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. You will then be able to enter a new password. Safety videos. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. Some flights with our other airline partners may also earn AirpointsDollars. Does this mean I will automatically get all other AirNewZealand email notifications? As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. Watching your Airpoints Dollars and Status Points add up is easy with your online account. Credit cannot be used to make purchases at the Airpoints Store. display: none;
If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Why are some dates not shown on the low fare finder? Status Points add up to make you eligible for Silver, Gold or Elite tier status. There are a few reasons you might not be getting them. On the ground, you can earn with our hotel and rental car partners. This domain provided by cscdbs.com at 1999-04-19T04:00:00Z (23 Years, 319 Days ago), expired at 2023-04-19T04:00:00Z (0 Years, 45 Days left). * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . Air New Zealand Internet Banking. }
It also lets us contact you when required for example if we see odd behaviour on your account. See the Airpoints terms and conditionsfor full programme details. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Your card will be suspended, so it can't be used for purchases. Islands. We'll then ask you a challenge question to verify your identity. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. You can use a credit card or debit card for this. Update your password. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Sorry, these alerts are only for customers living in New Zealand. sign up to receive grabaseat email alerts. You won't need to fill in all your details again.
You can use the same username and password to login to grabaseat. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. These changes took effect automatically on 1 February 2023. A kitchen's most essential item this skillet is big enough to handle the largest T-bone steak. text-align: center;
Inflight wellbeing.
Your Airpoints number if you have an Airpoints related enquiry. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. New Zealand domestic check-in.